Delivery & returns

Return conditions

• ✓Raise a claim within 7 days of delivery.
• ✓Items should be unused and in their original, sealed packaging where possible.
• ✓Have your proof of purchase ready — M-Pesa transaction code, amount paid and purchase date.
• ✓Attach clear photos of the product (and the defect, if any) plus a copy of your receipt.
• ✓Damaged, defective or wrongly-sent items are eligible for a replacement or refund.
• ✓We review every claim and respond within 48 hours.

These are a summary — see the full return & refund policy for complete terms.